Health West and Insurance Pal SMS Terms & Conditions

1. Program description: Health West or Insurance Pal, may send texts from time to time to update a member on services, claims and problems for which Health West and Insurance Pal have been hired to help with for a Member, Employee or Dependent.
2. Frequency: You will only receive text message if we are working on a problem issue or claim for you. This can be as much as once or twice per week and as little as once per month.  If we are not working on a problem, issue or claim, the member will not receive a text message.
3. Opt-out: You can cancel the SMS service at any time. Just reply back with [OPT OUT KEYWORD]. After you send the SMS message [OPT OUT KEYWORD] to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
4. Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at {support email address or toll-free number}.
5. Interruption: Carriers are not liable for delayed or undelivered messages. Health West or Insurance Pal are not liable for delayed or undelivered messages and will always contact you via other approved means such as email or phone if you have provided that information.
6. Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Privacy: If you have any questions regarding privacy, please read our privacy policy: https://www.insurancepal.net/ambulatory-surgery.html#infocollect
8. Texts: We will always respect your privacy and will not send any personally identifiable information to a member through a text message.Type your paragraph here.