How It Works
SCHEDULING APPOINTMENTS
Contact us Speak with a Member Concierge Feel the Love
Your member concierge is here to consult with about your benefits, answer questions and ensure you fully understand and utilize your benefits effectively with the lowest out-of-pocket costs.
ANSWER TO BENEFIT QUESTIONS
We assist our members in reading and understanding their Explanation of Benefits (EOB). Our team is available to break down each section of the EOB, clarify any medical or financial terms, and answer any questions you may have.
RESOLVE BALANCE
BILLING ISSUES
Our team reviews the claim details, identifies any issues, and communicates with the insurance company or healthcare provider to address discrepancies or errors. We work diligently to help resolve any issues efficiently and effectively.
HOURS: Mon-Fri 7am - 7pm Central
UNDERSTAND EXPLANATION OF BENEFITS
Our team works directly with doctors or hospitals on your behalf to clarify charges, negotiate adjustments, and ensure that you are only responsible for the amounts outlined in your plan.
HELP FINDING PARTICIPATING PROVIDERS
Our team can assist you in finding available time slots, coordinating with your preferred provider, and managing any necessary paperwork. We are here to ensure your appointment is set up smoothly and efficiently.
ASSISTANCE WITH CLAIM RELATED PROBLEMS
Our customer support team is always available to assist with finding the right healthcare providers that accept your plan, ensuring you receive the care you need without any hassle